Contact Us

Help

Contact Us

Curious about flavours, restocks or what to try next? We love product questions. Email info@frebps.com and we’ll reply promptly.

Quick summary: Best for recommendations, ingredients, restocks and gifts. For order help, include your order number; for damage/packing issues, add photos (outer box, label, inside, items).

Product questions (start here)

  • Recommendations: “Closest to…?”, “Starter picks?”, “Something new?”
  • Ingredients & allergens: we confirm on-pack details and typical suitability.
  • Freshness & dates: we rotate fast—ask for current BBE windows.
  • Restocks & availability: tell us the item/size; we’ll share incoming batches.
  • Gifts & bulk: notes, simple wrap, event/corporate orders.

How to reach us

Email: info@frebps.com

Typical reply: within one business day (UK time). Multilingual assistance available.

Helpful details to include

  • Product name/URL and your question
  • Your country (for delivery advice)
  • If it’s about an order: order number + brief note
Tip: Share your favourite brands or flavour notes—we’ll tailor suggestions.

Order & delivery help

  • Address change (before dispatch)
  • Tracking not updating
  • Damaged/incorrect items
  • Refund status
Important: If your parcel is already with the carrier, contact them first with your tracking ID—they can act quickest on local issues. Then email us so we can follow up.
Last updated: Sept 2025