Service areas & carriers

• We ship to select countries/regions worldwide.
• At checkout, only services with reliable tracking are shown where available.
• Carrier selection varies by destination, weight/volume, and service availability.

Dispatch & handling

• Orders are packed securely. Items in the same order may be consolidated to reduce shipping cost.
• Once dispatched, you’ll receive a tracking link by email.

Tracking

Tracking updates are provided by the carrier. It may take up to 24–48 hours after dispatch for the first scan to appear.

Duties, taxes & customs

• Shipments may be subject to import duties, taxes, and fees depending on the destination and contents.
• Unless otherwise stated at checkout, these amounts are payable by the recipient directly to the carrier or customs.
• Amounts paid to carriers/customs are not refundable by us.

Address requirements

• Provide a complete address in the local language where required, and a contact phone number.
• We cannot deliver to restricted addresses (e.g., some PO boxes, military bases) in certain countries.

Delivery issues

• Lost or damaged: Contact us with photos and tracking details. See Refund & Return Policy for timelines and evidence required.
• Missed delivery/RTS: If the parcel is returned to sender due to non-collection, wrong address, or unpaid duties, we can reship (additional postage) or refund the item price less original shipping once received back in good condition.

Product restrictions

• We ship export-compliant, non-liquid, dry goods only.
• Local import rules may change; orders that cannot legally be imported will be cancelled/refunded where applicable.

Delivery times may vary by carrier and customs. Duties and taxes may be payable by the recipient. We do not store payment card details; payments are processed by the platform and payment service providers. For assistance, contact: info@frebps.com.