Contact us as soon as possible at info@frebps.com. If the order has not yet been dispatched, we will try to update the address. Once the shipment is with the carrier, address changes may no longer be possible.

If your order has not yet been packed or dispatched, we may be able to cancel it. If it has already shipped, please see our Refund Policy.

Once your order is placed successfully, you should receive an order confirmation email. If you do not see it, please check your spam or junk folder first.

Estimated delivery windows are shown at checkout where available. Transit times can vary depending on customs, local carrier conditions, weather, and destination.

Yes. Where available, orders are shipped using tracked services. Tracking details are normally sent after dispatch, and first scans can take 24–48 hours to appear.

Depending on your destination, import duties, taxes, or other fees may be charged by customs or the carrier. Unless stated otherwise at checkout, these are normally payable by the recipient.

Available payment options are shown at checkout and may include major cards and regional payment methods where supported. See our Payment Methods page for more detail.

No. We do not store payment card details. Payments are processed securely by the platform and payment service providers.

If a refund is approved, the timing for funds to appear depends on your card issuer, bank, or payment provider. Please review our Refund Policy for full details.

Please contact us promptly with your order details, photos where relevant, and any carrier updates. We may need evidence to assess the issue under our Refund Policy.